Verbal De-escalation

Description

Learning verbal de-escalation skills is essential, especially for those working in healthcare. This training will provide you with practical tools to handle tense or potentially dangerous situations calmly, confidently, and safely.

In this 90-minute session, you'll learn how to:

✔️ De-escalate confrontational behavior

✔️ Stay composed under pressure

✔️ Help create a safer environment for all